CredMotionComplex credit work.
Forward motion.
AI for credit operations
We’re building credit-operations agents to complete applications, prepare underwriting evidence, resolve payment questions and follow up on collections. One Supervisor keeps the case history, lender rules and next steps connected across your existing systems.
The credit-operations suite
For consumer and SMB lenders. Start with the job your team needs most, then connect more of the borrower journey as you prove the value.
Follow up on unfinished applications, answer document and status questions, and guide new borrowers through their payment schedule and repayment setup.
Aim: More completed applications and clearer onboarding.
Request missing files, check conflicting document and system information, and prepare an evidence-linked case for the underwriter to review.
Aim: Less preparation work, fewer evidence errors and faster review.
Explain balances and payment dates, investigate missing or disputed payments, and make account updates within lender permissions.
Aim: Faster resolution and less repeat work for your team.
Identify failed payments and early arrears, check whether contact is needed, and follow up or escalate within your contact and treatment rules.
Aim: Earlier resolution and less avoidable delinquency.
Handle borrower replies and inbound or outbound calls, offer permitted arrangements, record promises to pay, and follow up against actual payments.
Aim: More cash recovered after costs and more promises kept.
Explore Collections AgentGather supporting information, prepare options allowed by policy, and send sensitive decisions to an authorized member of staff with the case history attached.
Aim: Sustainable plans and more consistent borrower treatment.
We’re developing this suite. Each pilot defines the agents, systems and actions in scope, and measures results against your current process.
Collections to customer support
A borrower receives a collections email, then contacts support. The person responding needs the relevant message, account status and any repayment commitment.
CredMotion is designed to carry that context across teams and systems, within each person’s access rights. The borrower can continue the conversation without repeating the story.
From interaction to resolution
Record the promise or escalate the request, track the next deadline, and confirm the result in the lender’s systems. The case stays open while work remains.
Illustrative collections case
A fictional example of the intended workflow, from a borrower reply to a recorded outcome.
The Collections Agent checks the balance, earlier conversations and repayment options before responding within lender policy.
Borrower request: pay €150 on Friday
If allowed, record the amount and due date in the case and lender system. If approval is needed, send the request and evidence to an authorized person.
Result: recorded commitment or assigned review
The Supervisor keeps the owner and payment deadline attached to the case. A missed promise triggers the permitted follow-up or escalation.
Next step: check payment on the agreed date
Check the payment record and refresh the balance. Stop outdated reminders and close the case when resolved, or route the remaining work for review.
A completed call is followed by a payment check
Swipe to explore all seven stages
Collections Agent · Case resolution
The Collections Agent checks account history and lender policy, records a permitted payment promise or sends the request for review. The Supervisor tracks the deadline, follows up and confirms the payment outcome.
Now showing: The Collections Agent records a promise or escalates; the Supervisor follows up and checks payment.
The CredMotion Supervisor
One Supervisor connects specialist agents, your staff, borrowers and existing systems. It keeps an owner and next deadline on each case, carries context across handoffs, and confirms what happened.
Your team can inspect the owner, reason for waiting, next deadline and action history, and pause or redirect a case. Start with a specialist agent, prove the improvement, then extend supervision across more of the flow.
Plan your first pilotHow a credit case moves
CredMotion works alongside existing systems, rather than replacing them. It links case evidence, checks AI work against policy and helps move the case forward.
Your first deployment
The assessment is free. Together, we select a use case, agree the pilot scope and terms, then customize and deploy a specialist agent before deciding what comes next.
Meet the CredMotion team to review where work stalls, how your team handles it today and what improvement would matter.
Choose one job for the pilot. Agree the scope, current baseline, success measures, required data and actions the agent can take.
Adapt the specialist agent to your workflow, lender rules and escalation paths. Connect the required systems and test before deployment.
Compare results with the baseline: handling time, quality, recovery or resolution. Use the evidence to decide whether to expand to more jobs and the full Supervisor setup.
Request a free assessment with the CredMotion team. Tell us where work stalls and what you want to improve. We’ll review the workflow, required checks and a measurable pilot with you.